Returns Policy
Our returns policy does not cover items that fall under manufacturer warranties. If you believe your item is eligible for warranty service or you wish to return an item for a refund, please contact our support team or email us at sales@melloronline.co.uk.
Refunds and Cancellation Rights
You have the right to cancel your order within a 14-day cooling-off period, starting the day after you receive your items. Refund requests can be submitted within 30 days of the invoice date.
Notification of Intent to Cancel
To cancel an order or request a refund under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform Mellor Online of your intention by phone, email, WhatsApp or post within the applicable period. This is 14 days for cancellations and 30 days for refunds.
Upon receiving your request, we will send you a confirmation and authorization to return the goods. Please include your original invoice number with your return. All items must be in a resaleable condition.
Return Shipping
You are responsible for returning goods using an insured and trackable shipping method at your expense. We will only consider refund requests if there is proof of delivery to Mellor Online from your chosen courier. Once we receive the goods, we will issue a full refund minus any delivery charges.
If you cannot arrange a return, please contact us. We can arrange collection for you, but a fee will apply, which will be deducted from your refund.
Please note that delivery charges from the original purchase are non-refundable, as the service is completed once the order is placed.
Processed and Dispatched Orders
Orders that have already been processed or dispatched cannot be canceled; however, they can be returned for a refund once received by the customer.
We strive to facilitate a prompt refund process upon receiving returned items.
Return Address
FAO: RETURNS
Mellor Online
139 Manor Road
Ossett
West Yorkshire
WF5 0LQ
United Kingdom
Specific Terms
- The purchaser is responsible for all costs related to the return shipping of correctly supplied goods.
- Mellor Online is not liable for any shipping or insurance charges related to the return of goods.
- Items that have been installed by the customer may not be eligible for a full or partial refund, as they are considered 'used' and cannot be resold.
- Specifically, electronic items installed for diagnostic or troubleshooting purposes by the purchaser are generally not eligible for a full refund.
- Refunds or partial refunds for installed items are at the sole discretion of Mellor Online.
- Returns beyond 30 days from the original sale date are also subject to Mellor Online's discretion for refund eligibility.
Your statutory rights are unaffected by the above terms. Consumers, excluding business trade customers, are further protected under the UK Consumer Protection (Distance Selling) Regulations 2000.
For any questions, please contact our support department before returning any items.
